Sales Admin Team Leader

Job Summary

The Sales Admin Team Lead will oversee the Sales Admin team which spans across all areas of Sales to ensure the smooth execution of daily operations, alignment with organisational goals, and delivery of excellent service to internal and external stakeholders.

This role entails supervising, mentoring, and supporting the team of Administrators, ensuring tasks are completed efficiently, customer satisfaction is maintained, and sales targets are supported effectively.  

Beyond the day-to-day management of the team, the role will review and improve administrative processes and systems within the Sales Admin team with the aim to drive efficiencies, streamline ways of working and ensure best practice is consistently. Seek opportunities for more automation of processes and use of AI tools to drive improvements in ways of working.

In addition, the role is expected to liaise strongly and regularly with the other Sales managers, and wider teams to ensure that the team provides the right level of support.

What does this role Involve

Key Accountabilities
•    Team Leadership: Manage and mentor Admin Team (both Senior and Junior roles) to ensure day-to-day coordination and successful handling of duties.
•    Operational Excellence: Maintain accurate and up-to-date customer, sales order, and system data. Oversee order processing, tracking, reporting, and addressing customer queries.   
•    Collaboration: Act as the key point of escalation for customer and retailer issues, liaising with departments to resolve sensitive cases efficiently.
•    Process Improvement: Drive continuous improvement in administrative processes and customer service delivery to effectively contribute to the sales function’s success.
•    Customer Service: Ensure that team members deliver a high-quality experience to customers and retailers while addressing queries, providing order updates, or resolving complaints. 
•    Coordination: Collaborate with Marketing to organise and distribute promotional materials, such as new product release sheets, images, and related content. 

Key Responsibilities
•    Provide leadership and support for the Admin team on operational tasks and individual development.
•    Conduct performance reviews and provide constructive feedback to foster growth in the team.
•    Delegate responsibilities effectively to balance workloads and meet deadlines.
•    Oversee the accurate setup of customer accounts in the sales system by team members.
•    Ensure problem logs are dealt with accurately and timely for internal and external customers.
•    Oversee sample and event stock ordering for Sales department.
•    Oversee event order processing and reporting.
•    Maintain top data quality standards, ensuring customer records, order data, and marketing lists are updated consistently.
•    Address complex or escalated queries, including raising logs for system or process-related issues.
•    Coordinate with couriers, distribution teams, and other stakeholders to resolve delivery or Proof of Delivery (POD) queries efficiently.
•    Supervise the compilation of sales data and reporting on behalf of the team for internal or external use.
•    Work with Sales and Distribution teams to align operational goals and ensure seamless customer order processing.
•    Facilitate communication between departments for marketing material requests, new product data, or customer service inputs.
•    Compiling data and sales reports, manipulating data on Excel for specific retailers and for internal reporting.
•    Seeking opportunity for process improvement and use of AI tools to automate tasks within the team.
•    Always exhibits the correct behaviours as well as delivering the required result.

What are we looking for

Essential
•    Strong interpersonal skills with ability to quickly establish rapport and build trust.
•    Confident communicator both verbal and written.
•    Ability to multi-task and be adaptable to changing demands and priorities.
•    Work well under pressure.
•    Strong team player but happy to work independently.
•    Positive and enthusiastic with a passion to learn and deliver fantastic customer service.
•    Resilient and determined.
•    Intermediate Excel skills.

Desirable
•    Previous experience in a sales support role.
•    Interest in gaming.