TCG Specialist

Job Summary

The TCG (Trading Card Game) Specialist will take a junior leadership role within the Hobby and Independent Sales Team, playing a pivotal role in driving the success of trading card game products (e.g., Pokémon, Topps) across TCG focus retailers in the H&I channel. 

Reporting to the Sales Manager, your responsibilities will include managing relationships with key retail partners and departments internally, promoting TCG growth through targeted strategies, and ensuring the successful execution of product launches. This role requires a deep passion for and knowledge of trading card games, a process-oriented approach, strong sales acumen, and excellent organisational and communication skills to succeed.

What does this role Involve

• Account Management
•    Proactively manage a portfolio of key accounts, developing strong relationships and ensuring the highest level of satisfaction
•    Focus on accounts primarily selling board games, tailoring product recommendations and strategies to fit their needs
•    Continuous improvement on customer engagement and communication

• TCG Sales Growth
•    Promote published and key TCG titles and related products, ensuring optimal placement, visibility, and sales performance within accounts
•    Actively seek upselling and cross-selling opportunities with existing accounts to expand product adoption

• Strategic Sales Planning
•    Contribute to sales forecasts and planning efforts for board games, ensuring targets are aligned with account potential and market growth opportunities
•    Collaborate with the Marketing Team to implement promotional strategies, seasonal campaigns, and customer education programs to boost sales

• Operational Excellence
•    Manage the order-to-delivery process seamlessly, ensuring timely and accurate fulfilment of customer orders
•    Monitor stock availability and work closely with logistics to avoid disruptions or shortages

• New Business Development
•    Identify and engage with potential new customers in the hobby and independent retail market who are focused on board games
•    Work to onboard new accounts smoothly, setting them up for success with tailored sales strategies

• Market and Product Expertise
•    Stay updated on board game market trends, industry developments, and competitor activities
•    Act as a knowledgeable resource for internal teams and customers regarding board game products and sales strategies

• Performance Analysis and Reporting
•    Monitor account performance against KPIs and sales targets, flagging areas for improvement and providing solutions
•    Provide regular updates and analyses to the Hobby and Independent Sales Team leader and other stakeholders

What are we looking for

Essential Skills
•    Customer focused
•    Always exhibits the correct behaviours as well as delivering the required results
•    Deep understanding of and passion for trading card games such as Pokémon, Topps, or Magic: The Gathering
•    Strong communication and negotiation skills, with a customer-focused mindset
•    Strong analytical skills with the ability to interpret sales data and make informed recommendations
•    Ability to manage multiple deadlines and tasks in a fast-paced environment
•    Proven experience in sales and account management, preferably in the board game, tabletop, or hobby industry
•    Demonstrated ability to manage a portfolio of key accounts and deliver consistent revenue growth
•    In-depth knowledge of the tabletop gaming market, including consumer trends and key products

Desirable Skills
•    Interest in gaming 
•    Familiarity with supply chain processes and the operational side of account management
•    Previous experience working with hobby retailers or independent stores