IT Helpdesk and Systems Administrator
Camden Park, SA, AU, 5038
Asmodee is a global leader in tabletop games, committed to bringing people together through great games and amazing stories. Listed on the Nasdaq Stockholm, we are headquartered in France, and our team of more than 2,200 people work across the globe throughout our wholly owned creative studios, distribution businesses, and the functions that support them. We offer one of the world’s largest catalogs of tabletop games, featuring iconic titles like CATAN®, Ticket to Ride®, Dobble/Spot it!®, and Exploding Kittens®. With a blend of in-house creations and games from our partners, our portfolio spans hundreds of games across digital and physical platforms.
As an employer of choice, we champion inclusivity, growth, and recognition, fostering a workplace where everyone feels valued. Joining us means shaping unforgettable gaming experiences while contributing to a more sustainable, connected world.
Discover how our people, games, and sustainability initiatives are making an impact and shaping the future of tabletop gaming.
Join us in finding your seat at our game table!
Job Summary
We’re seeking a proactive and detail-oriented IT Systems Administrator & Helpdesk Support professional to join our technology team in Camden Park, SA.
In this hybrid role, you’ll handle both technical support (30%) and systems/network administration(70%), ensuring smooth day-to-day IT operations and responsive onsite user support.
As the primary point of contact for help desk support and systems maintenance, you’ll play a key role in ensuring the stability, performance, and security of our internal IT environment. Reporting to the IT Manager, you’ll contribute to daily operations and help adapt and implement group-wide projects at the local level.
While you’ll work closely with the IT Manager daily, you’ll also be supported by a broader network — including our local development team for business application support and the global Asmodee IT team for infrastructure and systems expertise. This role has a varied but manageable workload, with realistic expectations and the support of a collaborative team for escalations or complex issues.
This role offers hands-on exposure to both AWS and Azure environments, primarily focused on — but not limited to — managing cloud storage for backups and assisting with patching virtual machines. It’s a great opportunity to build foundational cloud skills in a real-world environment while being supported by an experienced IT Manager. Relevant industry certifications are valued but not required — we’re committed to supporting your growth through on-the-job learning and funded certification opportunities. We also offer a flexible hybrid work arrangement, with one work-from-home day each week.
What does this role Involve
- Provide first- and second-level technical support for all staff across hardware, software, network, and access issues
- Triage queries from internal users for business application support
- Monitor, maintain, and troubleshoot Windows and Linux servers, network infrastructure, and cloud systems
- Perform regular system updates, patch management, and scheduled maintenance
- Set up, configure, and maintain end-user devices, printers, mobile devices, andother office tech
- Configure, maintain and support IT equipment in our distribution centre, including printers, Zebra mobile devices and Wi-Fi networks
- Basic troubleshooting of warehouse automation, liaising with contractors for support
- Respond to and resolve tickets in a timely manner
- Assist with onboarding and offboarding of employees including account provisioning, hardware setup, and access control
- Participate in IT infrastructure projects, including server upgrades, network redesigns, and cloud migrations
- Act as the escalation point for support issues and license assignments for the Asia Pacific region
- Assist IT teams within the APAC region for firewall administration
- Assist in managing backups, disaster recovery plans, and security protocols
- Document processes, configurations, and IT policies for internal knowledge base
- Helpdesk support is limited to business hours only
What are we looking for
Essential:
- Proven experience in IT support or systems administration role
- Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and GroupPolicy
- Solid understanding of networking fundamentals (firewalls, switches, routing,VLANs, VPNs)
- Experience supporting Microsoft 365, Teams, and Exchange environments
- Excellent problem-solving, communication, and customer service skills
- Ability to manage multiple tasks and priorities with minimal supervision
- Willingness to learn new technologies and proactively seek certifications
Desirable:
- Exposure to cloud platforms (AWS or Azure).
- Experience with Fortinet or other enterprise networks
- Experience with virtualisation (e.g. Hyper-V, Proxmox)
- Familiarity with scripting or automation (PowerShell, Bash)
- Relevant IT certifications (CompTIA, Microsoft, AWS, etc.)
Why join Asmodee?
- Real Responsibilities and Growth Opportunities: Take on genuine responsibilities andhave the chance to learn and progress quickly.
- Board Games: Join a passionate team in an exciting industry.
- Growing Sector and Company: Be part of a growing industry and company.
- Efficient and Open Company Culture: Experience a company culture focused onefficiency, direct and fluid human relations, and opportunities to propose ideas andensure their implementation.
- Team Spirit and Great Atmosphere: Enjoy a strong team spirit and an excellent dailyworking environment.
Our Commitment
Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. Asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.