Amazon Operations Coordinator Intern
Lino Lakes, MN, US, 55014
asmodee is a global leader in tabletop games, committed to bringing people together through great games and amazing stories. Listed on the Nasdaq Stockholm, we are headquartered in France, and our team of more than 2,200 people work across the globe throughout our wholly owned creative studios, distribution businesses, and the functions that support them. We offer one of the world’s largest catalogs of tabletop games, featuring iconic titles like CATAN®, Ticket to Ride®, Dobble/Spot it!®, and Exploding Kittens®. With a blend of in-house creations and games from our partners, our portfolio spans hundreds of games across digital and physical platforms.
As an employer of choice, we champion inclusivity, growth, and recognition, fostering a workplace where everyone feels valued. Joining us means shaping unforgettable gaming experiences while contributing to a more sustainable, connected world.
Discover how our people, games, and sustainability initiatives are making an impact and shaping the future of tabletop gaming.
Join us in finding your seat at our game table!
Job Summary
The Amazon Operations Coordinator Intern will play an integral role in supporting our Amazon day-to-day business in a fast paced and dynamic e-commerce games market. Reporting to our Senior Amazon Operations Specialist, you will be responsible for managing and responding to Amazon-related communications to ensure timely issue resolution and account health maintenance.
What will your role involve
Product Compliance & Policy Support
- Track and manage product compliance requests to ensure all studios adhere to Amazon’s policies and requirements.
- Prioritize 1P studios and collaborate closely with our Vendor Management team to address 3P studio compliance gaps.
- Keep a record of all expenditures by studio.
Dispute & Claims Support
- Submit and track disputes through resolution, including shortage claims, price discrepancies, and chargebacks.
- Maintain detailed documentation of disputes and ensure timely follow-up with Amazon.
Product Availability & Listing Monitoring
- Regularly review Amazon listings (Key Studios and Evergreen products) to ensure accuracy in pricing, content, and availability.
- Identify products at risk due to low or zero inventory and take proactive steps to prevent stockouts.
- Ensure drop ship offers are activated and maintained when products are out of stock.
- Partner with internal stakeholders to correct listing errors and prevent recurring issues.
Invoice Processing
- Monitor, review, and submit Amazon invoices to ensure accurate and timely processing.
- Maintain accurate records of orders, invoices, and related documentation.
Respond to Amazon Emails
- Analyze account alerts, performance notifications, and policy updates from Amazon.
- Seek quick resolution to issues impacting account health, listings, or order fulfillment.
- Initiate, track, and manage Amazon Vendor Central cases through to completion.
- Escalate complex issues appropriately and follow up to ensure satisfactory outcomes.
- Maintain detailed records of communications, case statuses, and resolutions.
- Collaborate with internal teams to gather information needed for case submissions.
Processing Amazon Orders
- Prepare pre-order spreadsheet with all key metrics to evaluate order needs.
- Help to facilitate weekly new releases: place initial builds as necessary through Amazon’s Born-to-Run program and ensure that drop ship offers are activated.
- Track new release sales, Amazon inventory levels and future forecasts.
- Support order management system maintenance, including reviewing and clearing Amazon backorders.
What do you bring
Position Skills & Qualifications
- Excellent organizational and follow-up abilities.
- Ability to prioritize multiple tasks, meet deadlines and effectively manage time.
- Detail-oriented with strong problem-solving skills
- Enjoys a fast-paced environment
- Excellent verbal and communication skills
- Trustworthy with highly confidential information
Education/Experience
- Current student or recent graduate seeking a degree in Business, Communications or other related fields.
- Working knowledge of Microsoft Office Suite
Hesitant to apply because you don’t have all the experience or qualifications listed? Let us decide! The right candidate doesn’t always match up perfectly on paper. We believe that diverse perspectives and experiences bring fresh ideas and innovation to our team. If you’re passionate about this role and believe your unique background and skills could contribute to our mission, we’d love to hear from you!
Why join us
- 10 Paid Holidays
- Competitive 401K Match
- Paid Parental Leave
- Extensive Game Discounts
- $250 Annually in Game Bucks
- Career Growth & Development
- Employee Assistance Program
- Employee Referral Program
Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, market conditions and specific work location. Base Hourly Rate: $20.00
Our Commitment:
asmodee’s purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences.
We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. We seek to support our diverse community of players by creating representative gaming experiences that celebrate a variety of backgrounds, skills, and views. Diversity and Inclusion fuels our creativity and promotes internal and external equity which allows us to continue in our efforts to bring people together around the game table. Games are for everyone.
Nearest Major Market: Minneapolis