Account Manager

Job Summary

Reporting to the Sales Manager, the Account Manager develops and maintains relationships with customers by analyzing their needs and suggesting products that suit them. He constantly does research to develop his customer’s pipeline. He develops strategies to drive sales, meet target by and assist colleagues as necessary. Be an ambassador for health and safety.
He acts as a carrier of the values of the organization. He performs all other related tasks, all in accordance with the internal procedures and rules of the organization.

What will your role involve

Sales and customer service - 85%

• Develop new customers for the company.
• Suggest suitable new titles to customers to increase our market share within the client base.
• Establish direct and regular contact with customers, follow up and take orders, or add to existing orders.
• Prepare a call schedule with each customer, to ensure that each customer is contacted on a regular basis.
• Coordinate with the CSR Team, issues with customer shipments, to ensure the customers receive replacement products or credits as necessary.
• Inform and educate the customer on new products: propose certain products, promote regular sellers, big titles, advise the customer by being attentive to their needs.
• Ensure customer satisfaction, ensure timely delivery and accuracy of orders. Provide courteous and professional customer service.
• Coordinate shipments with the warehouse, according to various aspects such as release dates and location.
• Achieve the sales target set forth as per the sales managers.
• Initiate and coordinate the implementation of a new field marketing offensive in collaboration with the internal team.
• Provide a targeted clientele with consulting services in merchandising, employee training and in-store demonstrations.
• Organize courtesy visits in person or virtually present targeted games in person.
• Manage new or renewal agreements for major accounts in collaboration with management.
• Review account performance regularly, to ensure customer potential is maximized. Using a ranking system to ensure strategies are implemented based on customer needs.
• Inform customers regarding any marketing promotions, opportunities and materials that are made available for the retail store level.
• Have an understanding of your primary customers’ stores regarding product selection, who are their customers and upcoming and past events in their store.
• Manage your schedule and priorities independently to cover a territory of more than 500 000$ sales.
• Manage a coop budget envelope, in collaboration with their sales Manager.
• Offers coverage during vacation or absence of a colleague.
• Ability to travel within Canada.

Long Description

Event Support & Collaboration - 5%

• In collaboration with the marketing team, assist in the organization of promotional events such as tournaments, championships, demo game programs and events.
• Participate in various promotional events (trade shows, conventions, launches, semi-annual inventory sales, etc.), some of which are held outside Canada.

Strategy - 5%

• Lead and participate in various meetings and training related to sales and other departments.
• Maintain a watchful eye on market trends (new games, competition, trends) and transmit all information relevant to the development of the company.
• Analyze products and establish sales strategies based on customer’s needs.
• Forecast sales in collaboration with the purchasing department.
• Stay up to date on software knowledge regarding either existing or new programs provided.

Management Support - 5%

• Review stock levels and bring ideas for promotions and clearance opportunities to the Senior Account Managers or Sales Managers.
• Assist Sales Managers in special projects, promotions and other daily tasks.

What do you bring

• Possess a Post Secondary Diploma in Business Administration or have 5+ years of relevant experience.
• Passionate about board games and quick to learn new games.
• Fluency in French and English is mandatory for this position as the person will have regular communication with our team based outside of Quebec as well as clients across Canada
• Proficient in MS Office Suite.
• Experience in sales to large retail chains (an asset).
• Knowledge of Teams (an asset).
• Knowledge of Sales Pad software (an asset).

Why join us

What awaits you:

• Volunteer Days: Give back and help care for your community!
• Remote Work: Work-life balance is a priority at Asmodee. Our workplace is designed to help colleagues be their best and do their best. The introduction of flexible work through a hybrid model is a strong example of how we live up to that ambition. Our hybrid model—3 days in the office—reflects our flexibility while respecting the diverse life situations of our team members.
• Discounts on Our Products: Enjoy our games at reduced prices.
• A Fun and Friendly Work Environment: Join a team of passionate board game enthusiasts and take part in our many game nights.
• Open and Experienced Leadership: Receive support and benefit from the expertise of our leadership team to thrive in your role.